Question 1

Who manages the Südstrand holiday village?

Accepted Answer

The Südstrand holiday village in Pelzerhaken is managed by Urlaub an der Ostsee GmbH (Urlando). As Baltic Sea experts, we are your personal point of contact – at check-in, for questions during your stay and in urgent cases.

Question 2

Where exactly is the Südstrand holiday village located?

Accepted Answer

The tranquil, traffic-calmed Südstrand holiday village lies just 200 m from the fine sandy beach in Pelzerhaken in the Bay of Lübeck. Shops, a bakery, cafés and restaurants are within easy reach.

Question 3

What kind of accommodation is there in the Südstrand holiday village?

Accepted Answer

In the Südstrand holiday village you'll find many high-quality holiday houses. They offer plenty of comfort, lots of space and green areas – with several rooms, some sleep up to eight guests.

Question 4

How far is the holiday village from the beach?

Accepted Answer

Just around 200 m: Pelzerhaken's fine sandy southern beach is within easy walking distance of the holiday houses. Thanks to its southern aspect, the sun always comes from the front.

Question 5

Is the holiday village open all year round?

Accepted Answer

Yes. Whether spring, summer, autumn or winter – in the Südstrand holiday village you'll find a holiday house for every season. Some even have a fireplace and a sauna for cosy days during the colder months.

Question 6

How do I receive my arrival information?

Accepted Answer

You will receive all the important information about your arrival at the Südstrand holiday village by email about one week before the start of your holiday.

Question 7

I'm arriving late – how do I get into my holiday house?

Accepted Answer

If a personal welcome is not possible when you arrive, you can easily collect your key from a key box. The exact location and your personal code will be sent to you in good time before arrival.

Question 8

Are there holiday houses with a fireplace and sauna?

Accepted Answer

Yes, some holiday houses in the Südstrand holiday village have a fireplace and their own sauna. When choosing your accommodation, simply look out for the respective equipment.

Question 9

Where can I park my car? Is there a charging point?

Accepted Answer

A free parking space is available right in front of your holiday house – no need to search for a spot after arrival. You'll find an EV charging station of the tourism service at the parking next to Südkap.

Question 10

Can I hire bikes or Segways?

Accepted Answer

Yes, in the resort of Pelzerhaken you can hire bikes and Segways – making an exploration tour through the nature around Pelzerhaken twice as enjoyable.

Question 11

What is offered for families with children?

Accepted Answer

The holiday houses are designed for the needs of families – with plenty of space and green areas to play, and some gardens even have a swing and slide. There are numerous playgrounds along the promenade, and in summer the Möwe Meier Club offers a programme for children.

Question 12

Is there a washing machine in the holiday house?

Accepted Answer

Many holiday houses are equipped with a washing machine. Exactly which equipment your holiday house offers is shown clearly for each accommodation during the booking process.

Question 13

What is already included in the rental price?

Accepted Answer

Which services are included in your holiday house is shown clearly for each accommodation during the booking process – where you'll also see bookable extras.

Question 14

Which beaches are there in Pelzerhaken?

Accepted Answer

Pelzerhaken offers different beach sections: bathing beach, surf beach, dog beach, naturist beach and the beautiful cliff for walks. Thanks to its southern aspect the southern beach is especially sunny, and the water is shallow and calm.

Question 15

What water sports options are available?

Accepted Answer

There's plenty going on on the water – from pedal boats to SUP, sailing, surfing and kiting. At the “Sail & Surf” water sports school on the southern beach you can take courses and hire equipment such as SUP boards.

Question 16

Are there shops and restaurants nearby?

Accepted Answer

In Pelzerhaken you'll find a supermarket, bakery, restaurants, ice-cream parlours, cafés and bars – so nothing stands in the way of self-catering in your holiday house.

Question 17

Are dogs allowed in the Südstrand holiday village?

Accepted Answer

In some holiday houses your dog is expressly welcome. When choosing, simply look out for the paw symbol.

Question 18

Where can my dog go on the beach?

Accepted Answer

Pelzerhaken has a dog beach that can be used all year round. From 1 October to 30 April dogs are also allowed to romp on all other beaches.

Question 19

Who can help if I've locked myself out?

Accepted Answer

If you have locked yourself out of your holiday house or lost your key, please contact our Urlando team directly. In the event of a lost key, the fee for replacing it will be charged.

Answers to your questions

About the holiday village & Urlando

Arrival & check-in

Amenities & leisure

Location & surroundings

Holidays with a dog

Emergency service

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